At OasisBliss, we believe that self-care should feel effortless — from the moment you place your order to the moment your product touches your skin. That’s why we’re committed to delivering not only high-quality, handcrafted spa products but also a service experience you can trust and feel good about.
Below you’ll find our detailed policies regarding returns, refunds, damaged goods, and international shipping, designed to ensure fairness, transparency, and peace of mind.

Returns

Due to the hygienic nature of our personal care products, we are unable to accept returns on opened, used, or unsealed items under any circumstances. This is in accordance with global health and safety standards, and ensures that all customers receive fresh, untouched products every time they shop with us.

We do not offer refunds or exchanges for change-of-mind purchases, scent preferences, or skin sensitivity reactions. We encourage you to carefully review product descriptions and ingredient lists before purchasing and to reach out to our team if you have questions about which items are best for your needs.

However, if you receive an item that is:

• Defective
• Damaged during transit
• Incorrect or missing from your order

—we absolutely want to make it right. Please contact us within 7 days of receiving your package at info@oasisbliss.top. Be sure to include:

• Your full name and order number
• A detailed description of the issue
• Clear photos of the product, packaging, and shipping label

Once we’ve reviewed your request, we’ll happily offer a solution. This may include a replacement, store credit, or a full or partial refund — depending on the situation. Your satisfaction means the world to us.

International Orders & Customs

We proudly ship to customers around the world and work closely with reliable postal and courier services to ensure timely delivery. That said, international shipping can occasionally come with delays, customs inspections, and unexpected import fees.

Please note:

• Import duties, taxes, and customs fees vary from country to country and are the responsibility of the buyer.
• Refusal to pay customs charges may result in the package being returned or destroyed. In such cases, we are unable to issue refunds for shipping or product value.
• If your package is delayed due to customs, we recommend contacting your local customs office for assistance.

We understand how frustrating shipping issues can be and are happy to assist in tracking packages or communicating with the carrier wherever possible.

Refunds (If Applicable)

If a refund is approved after review, it will be processed to your original payment method within 5–7 business days. You will receive an email confirmation once the refund is complete. Depending on your financial institution, it may take a few additional days for the amount to appear in your account.

Please note:

• Shipping fees are non-refundable unless the item was sent in error or arrived damaged.
• Refunds cannot be granted for delays caused by customs, incorrect address entries, or packages returned due to refusal or non-collection.

Lost or Delayed Packages

If your package hasn’t arrived within the following timeframes:

• 30 days for domestic orders
• 45 days for international orders

—please reach out to us with your order number, and we will open an investigation with the carrier. If the shipment is confirmed as lost, we will offer you a replacement or a full refund.

We highly recommend providing a complete and accurate shipping address to avoid delivery issues and to track your order via the tracking number we send once your parcel is dispatched.

Our customers mean everything to us, and your satisfaction is our top priority. If anything ever feels unclear or unsatisfactory, don’t hesitate to reach out. Our friendly support team is here to guide you, offer solutions, and ensure that your self-care journey with us is always positive and stress-free.

Thank you for choosing OasisBliss— where every product is made with care, and every customer is treated with heart.